DeepBrain AI's AI human technology is a solution that creates a virtual human capable of real-time interactive communication. It implements AI that can communicate directly with users by fusion of speech synthesis, video synthesis, natural language processing, and speech recognition technologies. As a technology that can realize complete contactless service in various fields, banks have the effect of providing a secure counseling service to customers who prefer non-face-to-face in accordance with the COVID-19 situation, and shortening customer waiting time through faster response. First, the AI banker greets customers when they arrive at the kiosk and provides answers to their questions. All answers go through the process of deriving optimal information based on KB-STA, a financial language model developed by KB Kookmin Bank, and delivered to customers through the AI banker's video and voice implemented with DeepBrain AI's AI human technology.

KB Kookmin Bank's AI Banker explains financial information on a monitor at the bank's headquarters in Yeouido, western Seoul, Wednesday. An image of a neatly dressed man welcomes visitors and answers questions on finance services on a monitor at KB Kookmin Bank in Yeouido, western Seoul. The male character, powered by artificial intelligence and modelled on TV personality Kim Hyun-wook, explains the difference between a debit and a credit card in a tone and manner identical to a real human staffer. He is a prototype of the AI bankers set to work alongside human bank staff in the near future. KB plans to test the AI banker service at selected branches starting this fall.

Banks are starting to use artificial intelligence (AI) technology to recruit new workers to ensure fairness and reduce costs. According to KB Kookmin Bank, Monday, the lender will hire 615 new workers in the second half of the year. During the recruiting, the bank said it will use the AI system in its online interview to evaluate applicants more objectively, and the AI analysis data will be used as reference material for the face-to-face interview. It is the first time for a commercial bank to use AI technology in the recruiting process. "KB Kookmin Bank is looking for new talent with innovative ideas," said a KB Kookmin Bank official.